Clear terms for every project.

1. Overview

This Service Agreement (the "Agreement") governs all design, development, automation, and related services provided by Island Labs ("Island Labs," "we," "us," or "our") to you, the client ("you" or "Client"). Island Labs is the business name used for the services sold through this website and related written proposals.

By paying a deposit, checking the acceptance box at checkout, sending a USDC deposit, approving a written scope, or otherwise instructing us to begin work, you confirm that you have read, understood, and agree to this Agreement.

If a separate signed proposal, statement of work, or written Project Scope conflicts with this Agreement, the Project Scope controls the specific deliverables, price, and timeline for that project. This Agreement controls the general business terms unless we both agree otherwise in writing.

2. Scope of Work

The package you reserve sets the starting scope of your project. Before the remaining balance is due, we confirm the specific deliverables in writing (the "Project Scope"). The written Project Scope is the controlling definition of what is included.

Anything not expressly listed in the Project Scope is considered out of scope, even if it was discussed in a call, text, DM, sales page, or early planning message. Out-of-scope work is available as a separate, separately quoted engagement.

You are responsible for reviewing the Project Scope carefully before approving it. Once approved, changes to the scope, structure, integrations, copy direction, or launch requirements may affect price and timeline.

3. Deposit & Payment

The deposit reserves your build slot and counts toward the total project price — it is not an additional fee. Work begins once the deposit has cleared.

The remaining balance is due before final delivery, launch, or transfer of the completed work, unless a milestone payment schedule is agreed in writing. All prices are in U.S. dollars. We accept card, bank transfer, and USDC.

Invoices are due upon receipt unless another due date is agreed in writing. We may pause work, withhold launch, withhold transfer of files, or suspend support for unpaid balances.

USDC payments must be sent in the exact amount, to the address we provide, and on a supported network. You are responsible for network fees, wrong-token transfers, wrong-network transfers, and wallet or exchange mistakes. Crypto payments are considered received only after they are visible and reasonably confirmed on-chain.

4. Refunds

Before work begins, the deposit is refundable less any non-recoverable payment-processing fees.

Once work has begun, the deposit is non-refundable, as it reserves time and resources that are no longer available to other clients. Work completed up to any cancellation is billable.

If you believe there is a billing issue, you agree to contact us first so we can review it. A payment dispute, chargeback, or reversal does not cancel amounts owed for work already performed, and you remain responsible for any valid balance and non-recoverable dispute or processing fees to the extent permitted by law.

5. Revisions & Change Requests

Each package includes the revision rounds listed in the Project Scope. If the Project Scope does not state a revision count, one reasonable revision round is included before launch.

A revision means a focused adjustment to work already included in the agreed scope. A new page, new feature, new integration, new workflow, major redesign, changed business direction, or rebuilt content structure is not a revision.

Any request that adds to or changes the agreed Project Scope (a "Change Request") will be quoted and billed separately. We will always confirm pricing with you before carrying out out-of-scope work.

6. Timelines

Project timelines are good-faith estimates and depend on you supplying content, access, and feedback in a timely manner. Delays in providing materials, approvals, or third-party access will move the timeline accordingly. We are not responsible for delays caused by factors outside our reasonable control.

If a project is waiting on your materials, feedback, approvals, or account access for more than 14 days, the timeline is paused. If a project is inactive for more than 30 days because of missing client input, we may reschedule the work and update the timeline or scope before restarting.

7. Your Responsibilities

You agree to provide accurate information, brand assets, content, and account access needed to complete the work, and to give feedback within a reasonable time. You confirm that you own or have the rights to all materials you provide to us, and that our use of them will not infringe any third party's rights.

Unless stated otherwise in the Project Scope, you are responsible for your own domain registration, hosting, and any third-party service, license, or API fees.

You are responsible for reviewing and approving the accuracy of business details, prices, offers, policies, legal claims, regulated-industry content, tax settings, shipping rules, privacy notices, and any content we publish or configure on your behalf unless legal or compliance review is expressly included in the Project Scope.

8. Intellectual Property

Upon receipt of full payment, you own the final deliverables produced specifically for your project.

Until full payment is received, Island Labs retains ownership of all work in progress, files, code, designs, and deliverables, and may withhold launch, transfer, or access.

Island Labs retains ownership of its pre-existing tools, frameworks, code libraries, templates, patterns, processes, and reusable components, and grants you a non-exclusive license to use them as part of your deliverable. Source code, deployment access, credentials, and project files are transferred only if included in the Project Scope or agreed in writing.

We may display non-confidential work in our portfolio and marketing unless you ask us in writing not to. We will not publish private business data, credentials, customer records, or confidential internal materials.

9. Third-Party Services

Projects may rely on third-party services (for example payment processors, hosting providers, email services, or APIs). Their fees, terms, availability, and performance are governed by those third parties. Island Labs is not liable for third-party outages, pricing changes, or discontinuations.

You are responsible for keeping third-party accounts active, paid, and compliant with their terms. If a third-party service changes its API, pricing, policies, or availability, any required updates may be billed separately unless covered by an active support plan.

10. Security, Performance & Compliance

We build for clean client bundles, hardened security headers, protected forms, and practical performance. These are implementation standards, not absolute guarantees.

No website, system, hosting provider, payment processor, integration, or third-party script can be guaranteed to be completely secure, uninterrupted, error-free, or to hit a specific speed score on every device, network, or test tool. If something we ship is misconfigured, we will fix it.

Unless expressly included in the Project Scope, Island Labs does not provide legal, tax, accounting, medical, financial, or regulatory compliance advice. You are responsible for having your own policies, disclosures, consent flows, and regulated-industry requirements reviewed by the appropriate professional.

11. Warranties & Limitation of Liability

We deliver work to professional standards. Beyond the agreed Project Scope, all work and deliverables are provided "as is" without warranties of any kind, express or implied.

We do not guarantee any specific business outcome, including revenue, search rankings, traffic, or conversions. To the maximum extent permitted by law, Island Labs is not liable for any indirect, incidental, special, or consequential damages, and our total aggregate liability for any claim is limited to the amount you actually paid us for the project giving rise to the claim.

12. Confidentiality

Each party agrees to keep the other party's non-public business, technical, and customer information confidential and to use it only to perform under this Agreement.

13. Cancellation

Either party may cancel a project with written notice. If you cancel, you remain responsible for payment for all work completed up to the cancellation date, and the deposit is non-refundable once work has begun.

If we are unable to complete the work, we will refund any amounts paid for work not yet performed.

14. Maintenance & Support

Unless included in your Project Scope, ongoing maintenance, updates, monitoring, and new features after launch are not part of a one-time project and are available through a monthly support plan.

Monthly plans are available after an Island Labs build and are billed monthly in advance unless agreed otherwise. They cover the support level described in the selected plan; unused requests, time, or capacity do not roll over to future months.

Monthly support does not include unlimited new features, emergency on-call coverage, paid advertising management, legal/compliance review, third-party subscription fees, or major rebuilds unless included in the plan or agreed in writing.

Either party may cancel monthly support with written notice before the next billing period. We may pause or terminate support for unpaid invoices, abusive communication, unsafe requests, or requests that would violate law, platform rules, or third-party terms.

15. Governing Law

This Agreement is governed by the laws of the Commonwealth of Puerto Rico and applicable United States federal law, without regard to conflict-of-law principles. Any dispute will be resolved in the state or federal courts located in Puerto Rico, unless the parties agree in writing to another dispute-resolution process.

16. Acceptance

By paying a deposit, checking the acceptance box at checkout, sending a USDC deposit, approving a written scope, or instructing us to begin work, you acknowledge that you have read and agree to this Service Agreement. Electronic acceptance has the same effect as a handwritten signature.

This Agreement, together with the written Project Scope, is the entire agreement between you and Island Labs and supersedes any prior discussions about the same project. If we update this Agreement later, the version accepted for your project remains the governing version unless we both agree otherwise in writing.